IT Sales Professional

Job role insights

  • Date posted

    December 6, 2023

  • Closing date

    March 5, 2024

  • Hiring location

    Abidjan Abu Dhabi Accra Addis Ababa Cape Town Dar es salaam Dubai Gaborone Harare Johannesburg Kampala Kigali Kuala Lumpur Lagos Lusaka Manila Maseru Nairobi Pretoria Singapore Victoria Windhoek

  • Career level

    Senior

  • Qualification

    Bachelor Degree

  • Experience

    3 - 5 Years

  • Quantity

    10 person

  • Gender

    Female Male

Description

IT sales professionals use technical and product knowledge to advise and guide customers in purchases and to support them in after-sales care.

As an IT sales professional, you’ll usually work with commercial clients, finding the right technological software products to suit their business needs.

In pre-sales, this may involve demonstrating the features of a particular solution. It may also mean responding to a pre-qualification questionnaire (PQQ).

Once the sale of the product or service is completed, ongoing support is usually provided which may include technical help, such as solving faults or problems and advising on appropriate user training.

Types of IT sales

The work of an IT sales professional falls into three main areas:

  • pre-sales – giving detailed information about technical specifications and how they could meet a customer’s needs
  • sales – negotiating a commercial agreement to the benefit of both the customer and KR Group Corporation
  • post-sales (or after-sales) – providing the support of the software, our customer support team works together with you to solve any problems that customers may be facing

Responsibilities

As an IT sales professional, you’ll need to:

  • speak to customers, either face-to-face or over the phone
  • gain an understanding of customers’ specific business needs and apply product knowledge to meet them
  • ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes, and then documenting them
  • carry out cold-calling to create interest in products and services, generate new business leads and arrange meetings
  • identify and develop new business through networking and follow-up courtesy calls
  • prepare and deliver presentations and demonstrations of software to customers
  • market and promote a portfolio of products by writing and designing sales literature and attending industry events
  • maintain awareness and keep abreast of constantly changing software systems and peripherals
  • develop effective sales plans using sales methodology
  • provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
  • advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas
  • meet sales targets set by managers and contribute to team targets
  • network with existing customers to maintain links and promote additional products and upgrades
  • handle software problems and faults, referring to our customer support where appropriate
  • manage workload to organize and prioritize daily and weekly goals
  • contribute to team or progress meetings to update and inform colleagues

Salary

  • Starting salaries for IT sales professionals is $500 US dollars a month.
  • With experience, your salary can rise to between $800 US dollars and $1,000 US dollars a month.

With this position, we offer employment for a minimum of 1 year. The best performing candidates stand a chance of being promoted to the Regional IT Sales Manager position after a couple of months of good performance and meeting targets.

You might receive a laptop, mobile phone and health insurance after progressive results have been noticed in a couple of months.

Working hours

Working hours are typically 8am to 6pm your local time, putting in extra hours where approaching deadlines require them. You might be required to work longer days to prepare for social evenings and conferences, where you’ll network with potential customers. If you’re based on a help desk, your hours will likely be organised on a shift basis.

What to expect

  • The role is remote-based but often involves traveling to clients’ premises if the need arises but it’s not mandatory. Overnight stays away from home may be required on occasion.
  • Career breaks are difficult because of the rapid developments common in technology.
  • Help desk work may be stressful because you have no control over the calls you receive.

Qualifications

This area of work is open to all sales professionals, but a degree or HND in one of the following subjects may be particularly useful:

  • business information systems or technology
  • business management

While a relevant degree is not always essential, subjects with high technical content, or a business management component, may be favoured. Having a retail background can also help you get into this job selling IT software to the retail industry.

Skills

You’ll need to show evidence of the following:

  • a good level of technical understanding, with enthusiasm for new technology and its commercial uses – though having technical skills before you start isn’t essential
  • self-motivation and a competitive, results-driven attitude
  • passion, dedication and focus
  • stamina, resilience and the ability to work well under pressure
  • confident presentation skills and a professional telephone manner
  • time-management skills and the ability to prioritise your workload
  • ability to pay attention to detail
  • articulate, persuasive and influential verbal communication skills
  • ability to work well in teams
  • business awareness
  • an up-to-date working knowledge of the technology industry

Work experience

Experience of a customer service or sales environment will improve your chances of securing this job. However, KR Group Corporation will be particularly impressed if you can demonstrate evidence of exceeding sales targets and the ability to build successful customer relationships in previous roles.

Any sales experience may therefore be helpful, including working in a call centre or telemarketing role, where sales skills and the ability to meet targets are illustrated.

Interested in this job?

12 days left to apply

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